Policies

Advance Deposits & Cancellations

Campsites: 1 night's deposit required. Cancellation refund less $10 service fee for cancellations made at least 2 days in advance of your arrival. No refund under 2 days or due to weather conditions.

Rentals: 50% deposit due upon reservation, balance due upon check-in. $100 security deposit due upon check-in and returned at check-out for an undamaged unit.

Cancellation refund less $10 service fee for cancellations made at least 14 days in advance of your arrival. No refund under 14 days or due to weather conditions.

Form of Payment

Advance deposits: We accept Master Card, AMEX or Visa , over the phone. Check or Money order if received 3 weeks prior to your arrival.

Upon Arrival: Master Card, AMEX, Visa, Cash or Debit Card. We accept and exchange U.S. currency. Exchange rates will vary.

Requests for Specific Sites or Rental Units

We try to satisfy requests but do not under any circumstances guarantee specific site numbers or rental units. Sites and rental units are assigned upon arrival and availability is dependent on the circumstances for that day.

Check-in / Check-out

Campsites: Sites are available for check in after 1pm. Campers must be out of the park before 11am. (subject to change without notice)

Rentals: Customers must vacate the rental unit by 11am. Check-in to rental units after 3pm.

General Information

Pets: 1 dog or cat per site in your RV. Pets not permitted in or outside any rental units. Pets are not permitted if a tent is your only means of accommodation. Pets must be on a short leash and supervised at all times. They are not permitted inside any park building, around the recreation areas or pools. Pit bulls, Rottweilers, Dobermans and other guard/attack dogs are restricted and management must approve entry into the park.

Quiet Hours:11pm - 8am. No loud radios, excessive drinking, partying or disturbances at any time. All radios and outdoor TVs must be turned OFF by 11pm. Children must be at their campsite by 11pm. No wandering or bike riding after dark.

Pools: Adult must accompany children under 13 years of age. Swim diapers required for toddlers. Bathing suits only (no street clothing).

Motorized recreational vehicles such as scooters, mini bikes etc. are not to be driven at the park.

Firewood: Cannot be carried across international borders and must not be brought into the park. Wood transported from other areas may harbor pests that will destroy our forest. Firewood for use in our park is available for purchase at the campground store before 11pm.

Campfires: You may not start a fire after 11pm. Fires must be kept at a low level (under 18" high) and within the fire ring provided for the safety of you and other campers. All fires must be extinguished by dousing by 1am. Do not leave your fire unattended!

Trash: Do not throw trash, food, plastics, cigarette butts, bottle caps diapers or cans in or around fire rings. Violations will result in a $25 cleanup surcharge added to your bill. Place trash bags or recycle material in the designated dumpsters (see map) or leave in front of your site by noon each day for pickup.

Fireworks: Are not permitted in the park.

Campers Guests: All visitors must stop at the office to register and receive a gate pass. A fee of $6 per adult and $3 per child per day must be paid upon arrival. All visitors must be out of the park by 11pm.

Discount cards, coupons and member rewards: Must be presented at the time of check-in. We accept AAA/CAA, Good Sam, AARP, FMCA, FQCC and Club Yogi Rewards. Only one discount per stay. Discounts do not apply to rental units.

Additional Rules: Please check with the front desk for a comprehensive list of park rules and information or visit: www.jellystoneniagara.ca/parkrules.shtml